![]() ![]() DUA has warned that the UI Online view as it appears on a smartphone is problematic because attachments that contain important information cannot be accessed through a smartphone. This is especially the case if the claimant is relying on a smartphone rather than a computer. Claimants who select email will not receive hard copies of DUA’s correspondence and need to be vigilant so that important time-limited opportunities are not lost. mail as their correspondence preference will also receive notices in their UI Online Inbox but will not get email alerts. ( See UI Online Claimant User Guide Claimant Activities - View and Edit Contact Information ). mail or email) by either calling the DUA call center and speaking with an agent ( (877) 626-6800 toll-free for area codes 351, 413, 508, 774, 978 or (617) 626-6800) or logging into their UI Online account and clicking: View and Maintain Account Information→ Contact information→ Correspondence Preference →Edit →How would you like to receive your correspondence? □ Electronic □ US Mail. It is available at: Ĭlaimants can change their correspondence preference (U.S. Claimants previously using TeleCert are able to use UI Online Services by providing their Social Security Number, date of birth, gender, and security answer to their security question.Īdditionally, DUA created a UI Online Claimant User Guide, which explains how to use the UI Online Services system. DUA translated the initial UI Claim into Spanish, Haitian Creole, Portuguese, Vietnamese, and Chinese, available at. The website is accessible daily from 6:00 a.m. ![]() Workers who need to file a new claim, reopen a claim, continue to certify for UI benefits, check a claim/payment status, update personal information, file a waiver of overpayment, file an appeal, estimate future benefits, etc. can do so online. The claim begins the Sunday of the calendar week in which the claim is filled, called "the effective claim date." With very limited exceptions, (See Question 5), UI will not be paid for any week preceding the effective date of a claim. For this reason, it is best to apply during the first week of total or partial unemployment. Additionally, you must disable pop-up blockers to access features of UI Online.A worker whose employment stops or whose wages are reduced to the point that UI is available should immediately file a claim with DUA to capture all earnings in the worker's base period of the claim (See Question 7). Generally, the later the worker applies, the greater the likelihood of her receiving a reduced amount of unemployment benefits. Browser Compatibility and Pop-up Blockersįor the best experience, use the latest versions of Google Chrome, Mozilla Firefox, or Internet Explorer. If your account has been compromised, Contact UI. Never share confidential information such as your password or Social Security number with anyone. is our busiest call time, so we recommend calling at other times. (Pacific time), Monday through Friday, except on state holidays. If you need help with account setup or login issues, call 1-83 and select option 1 after the introductory messaging. ![]() Once you are logged in to UI Online, you can select the question mark (?) icon or choose the Help link in the upper right-hand corner of the screen. ![]() How to Set Up a UI Online Account (DE 2338H) (PDF).Everything You Need to Know About UI Online (FAQs).For more information on UI Online, use these helpful resources, including video tutorials and FAQs. ![]()
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